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Frequently Asked Questions

Can I get a refund?

NO REFUNDS, EXCHANGES or CREDITS will be given for ANY reason other than an entirely canceled show (rescheduled shows are not considered canceled). Note: It is at the artist's discretion to reschedule their show and date; therefore, we have no control over this. Processing fees are always non-refundable. These fees are taken by the ticketing system and will NOT be refunded for any reason.

Will my current tickets work for the rescheduled shows?

 Yes.  Your current tickets will be honored for the rescheduled show date (with the same seats.)

What are your Covid requirements inside the theater?

We will NOT be requiring patrons or staff to wear a face mask or show proof of vaccination, nor will we be implementing any seating restrictions. There are several hand sanitizer stations. The restrooms and all counter surfaces are disinfected throughout the shows.  If you feel uncomfortable about attending, it is your choice, but the NO REFUND, EXCHANGES or CREDITS policy will remain in effect. We suggest that you wear a face mask if you feel uncomfortable but would still like to attend! 

Ticket Delivery Methods/Fees:

 When purchasing tickets, you have 3 options of delivery: Print At Home, Mail or Pickup At Door.  If you entered an email address and choose Print At Home, the tickets will be emailed directly to you immediately following the conclusion of your purchase.  You may print your tickets and present them at the show, OR you can present the tickets directly from your phone without printing them.  If you choose to Pickup At Door, there will be a fee charged of $5 for us to provide that service.  In the past, we offered this as a free service, however, with the rising costs of supplies, we must implement this charge, unfortunately.  Please note: this fee will be charged if we print your tickets for any reason. Example 1...you printed your tickets, but forgot or misplaced them and ask for us to reprint them at the show...the fee will be charged.  Example 2: you decide to purchase tickets at our office prior to a show and ask us to print them in the office...the fee will be charged.  If you would like us to physically Mail your tickets to you, there will be an additional fee of $2 to do so for a total of $7.  These charges will be assessed for each time we reprint tickets.

What do I do if I ordered tickets online but didn't receive them in my email?

Please contact us and we will be glad to resend the email confirmation or print them and have them ready for you at the Will Call booth the night of the show (there will be a fee charged).  Also, remember to check your spam folder!

What time do the doors open for a show?

The doors will open 1 1/2 hours prior to the show time. Patrons are not permitted inside the theater prior to the doors open time. We use this time to clean and prepare for the show to make sure everyone has an enjoyable time!

Why am I not receiving emails or phone calls about an update?

We may have incorrect contact information in our system.  If you have had a change in your contact information, please contact us with your changes.  Click on the "Contact Us" button at the top of the page and send us an email with your info.  

PLEASE NOTE: when a show is being rescheduled/canceled by the artist, we will send out an automated message to the phone number we have on file with the info.  All other updates will come by email.  If you have tickets to a show, it is your responsibility to keep up with the date of the show.  As a courtesy to our patrons, we send out emails with announcements,  updates and reminders to upcoming shows.  Our website and FB page are always up to date with current info, so please remember to check them for info about all upcoming shows.  Our No Refund/Credits/Exchanges policy will remain if you miss a show, so please make sure that we have your correct email on file so that you are receiving our updates...and always keep an eye on our website!

What are the different pricing tiers?

The ticket prices depend on the location of the seats.  Gold Tables are closest to the stage, then VIP Gold, VIP, House...etc. 

**PLEASE NOTE*** Tickets are not sold as packages; the ticket price does not include anything additional to your seat, unless otherwise stated.  Seating for the outdoor venue Maplewood Hills is slightly different; please refer to our website seating chart.

Is Handicapped/Wheelchair Seating available? Is There an Elevator to the Balcony?

We have very limited Handicapped/Wheelchair seating available. All Wheelchair Accessible seating is in the Gold VIP section and the price is equivalent to Gold VIP seats.  Unfortunately, we have non removable theater seats, so this is the only option we can offer.  There is no elevator to the balcony area and the stairs are a bit steep, so please take note when purchasing balcony seats.  Please call the box office reservation line at (336) 524-6822 or click the Contact Us button above, to receive a return call to purchase these seats.

What are the business hours of the Box Office?

We do not have a Box Office location.  You may call our office to purchase tickets at (336) 524-6822. The agent can help you with the purchase and pickup/delivery of your tickets. Our business office is located at 6701 S NC Hwy 49, Burlington, NC 27215.  Open hours are Monday-Friday, 9am - 5pm.

PLEASE NOTE: Due to COVID-19, we have limited staffing hours...Return call back times may be slower than normal.  If you will be visiting our business office, please make an appointment by calling (336) 524-6822, or by clicking the Contact Us button above.

Are food/drinks/alcohol available at the theater?

We have a small concessions area in the theater lobby.  We serve candy, popcorn, sodas, coffee, hot chocolate and water.  We do not serve alcohol.  NO OUTSIDE FOOD OR BEVERAGES PERMITTED. We have several delicious local restaurants and some serve alcohol.  Send us an email by clicking the Contact Us button above, and we will be glad to send you a list of local restaurants and bars.

Refund Policy

NO REFUNDS, EXCHANGES or CREDITS will be given for ANY reason other than an entirely canceled show (rescheduled shows are not considered canceled). Note: It is at the artist's discretion to reschedule their show and date; therefore, we have no control over this. Processing fees are always non-refundable. These fees are taken by the ticketing system and will NOT be refunded for any reason.

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